When Loyal Employees = Loyal Customers

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The correlation between dedicated employees and loyal customers may not always be obvious, but that connection is always there and definitely worth paying attention to, according to Dov Baron, author of Fiercely Loyal: How High Performing Companies Develop and Retain Top Talent, speaker, and president of consulting firm Full Monty Leadership in British Columbia.

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The Most Critical Thing Leaders and Business Owners Need To Understand Is What Drives Human Behavior.

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